Terms and Conditions

Healthy Pet Club – Terms and Conditions of Membership

This document sets out the terms and conditions of membership of the Healthy Pet Club.  By completing and submitting your HPC registration you confirm that you are the legal owner of the pet(s) listed on your registration form and that you wish to enter into a contract for membership of the Healthy Pet Club with CVS (UK) Limited (CVS) subject to these terms and conditions.

Please read the terms and conditions carefully. If you have questions concerning them please raise these with CVS before submitting your completed Registration Form.

1   The Annual Services

On submission of your completed registration and payment of the first monthly fee you will be entitled to receive the following benefits for the pet(s) named on your registration form:

Adult (Cat/Dog) Healthy Pet Club entitlements (not to be used in conjunction with any other offer):

  • Primary vaccination course on sign up
  • Annual booster vaccination (including Kennel cough for dogs)
  • Annual flea and worm cover as deemed necessary by your CVS vet
  • Health check conducted by a qualified veterinary nurse every 6 months
  • 10% discount on all services/products provided/sold by CVS veterinary practices*
  • Micro chipping
  • Nail clipping by a qualified veterinary nurse
  • An additional 20% of Well Pet Health Screening
  • 20% discount on selected medications for long-term conditions
  • 20% discount on neutering, including pre-operative blood test
  • Fixed price dentals – includes dental, scale, polish and minor extractions. Surgical extractions, endodontics and other advanced dental procedures may be charged at the discretion of CVS

Junior (puppy/kitten) Healthy Pet Club entitlements (not to be used in conjunction with any other offer):

  • Course of initial vaccinations (including Kennel Cough for dogs)
  • Annual flea and worm cover as deemed necessary by your CVS vet
  • Health check conducted by a qualified veterinary nurse every 6 months
  • 10% discount on all services/products provided/sold by CVS veterinary practices*
  • Micro chipping
  • Nail clipping by a CVS nurse
  • 20% discount on neutering, including pre-operative blood tests
  • 4 weeks free MiPet Cover insurance if you decide to take out the MiPet Cover Instant policy at your local CVS practice. **

Please note that after 12 months CVS will automatically transfer your pet onto the adult plan where usual adult Health Pet Club fees/services apply.  CVS will notify you of this transfer in writing before your pet is transferred onto the adult plan.

Rabbit Healthy Pet Club Offer entitlements (not to be used in conjunction with any other offer):

  • Complete myxomatosis & VHD vaccination
  • 1kg bag of hay or 2 kg bag of food every month
  • Nail clipping by a qualified veterinary nurse
  • Micro chipping
  • Health check conducted by a qualified veterinary nurse every 6 months
  • 1 Rearguard treatment (to prevent flystrike in the warmer months)
  • 20% discount on neutering
  • 20% discount on dentals
  • 10% discount on all services/products provided/sold by CVS veterinary practices*

Please note that it is your responsibility to utilise the above listed benefits applicable to your HPC membership and that you shall not be entitled to any refund in respect of unutilised benefits.

*Not applicable on services and products provided at selected CVS Referral centers. Please ask your vet for details or see the full list on our website www.cvsukltd.co.uk/referrals/

**Terms, conditions and excesses apply. Visit www.mipetcover.co.uk to view offer Terms and Conditions in full.

MiPet Cover is a trading name of CVS (UK) Limited.  CVS (UK) Limited is an appointed representative of Ultimate Insurance Solutions Limited who are authorised and regulated by the Financial Conduct Authority (No. 311368).  Registered in England and Wales number 03299891.  Registered office: Markerstudy House, 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB. Pet insurance will be underwritten by Zenith Insurance Plc registered in Gibraltar (No 84085).  Registered Office: 846-848 Europort, Gibraltar and authorised by the Gibraltar Financial Services Commission and subject to a limited regulation by the Financial Conduct Authority and Prudential Regulation Authority in respect of underwriting business in the UK (No 211787).

You can check this information on the Financial Services Register by visiting https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768.

2   Payment

2.1            You agree that you will make monthly payments to CVS of the sum shown on your registration form, payable in advance.  The first payment is payable by cash or credit card at the time of your registration being submitted with all subsequent payments payable by Direct Debit.

2.2            CVS reserves the right to increase the monthly payment shown on your registration form in its absolute discretion provided that it gives you not less than one month’s notice in writing of such increase.  If you do not agree with the increase you may terminate your membership with immediate effect by notifying CVS in writing within 2 weeks of receiving notice of the increase.

2.3            If you fail to make any monthly payment on the due date for payment CVS shall be entitled to suspend the provision of goods and services to you until you have paid the overdue sum in full.  Should you fail to do so within 30 days CVS shall be entitled to terminate your membership in accordance with clause 2.4

2.4            If any monthly payment remains unpaid one month after it has become due, CVS may terminate your membership with immediate effect by giving notice to you.

2.5            CVS reserves the right to terminate your membership immediately should your account at any CVS veterinary practice go into arrears.

2.6            All payments made to CVS are inclusive of VAT and for the avoidance of doubt no interest is charged on payments made under this agreement.

3   Term

Unless terminated earlier in accordance with clause 4 your membership of the Healthy Pet Club will continue for an initial term of one year. We will write to you after the expiry of the 11th month of this Agreement advising you that your agreement is due for renewal.  If you do not opt to cancel before the expiry of the initial term of one year, your membership shall renew for a new 12 month period and/or until such time as it is terminated by you or CVS in accordance with clause 4.

4   Termination of this agreement

4.1            CVS may terminate your membership of the Healthy Pet Club at any time (including during the initial term) by giving you notice of termination to take immediate effect if you commit any serious breach of these terms and conditions which shall include failure to meet your payment obligations as set out at clause 2.

4.2            You may terminate your membership of the Healthy Pet Club during the initial term of one year by giving CVS notice of termination to take immediate effect if:

(a) you notify CVS of your desire to cancel within FOURTEEN days from the date you joined The Healthy Pet Club by giving notice as set out in clause 9 below; or

(b) the Pet(s) named on your registration form die.

4.3            Either you or CVS may terminate your membership by giving one month’s notice to the other at any time after the initial term of one year has expired.

4.4            For the avoidance of any doubt, upon termination of your membership in accordance with the terms of this agreement you will no longer be liable to make any further payments to CVS and will no longer be eligible receive any of the entitlements listed at clause 1 from CVS.

4.5            If you cancel at any time other than on an anniversary of joining the Healthy Pet Club or in accordance with clause 4.2 above, you will be required to pay to CVS either the outstanding amount for treatment received in the period between the joining date or anniversary of joining (as applicable) and the cancellation date (at the full list price as set out on our website www.thehealthypetclub.co.uk/terms-and-conditions and/or provided to you at the time of registration), or the monthly payments due until the anniversary of your plan, whichever is lower.

5   General conditions applicable to this agreement

5.1            Canine and feline species are eligible to join the scheme once they have received their first vaccination course.  Junior puppy and kitten offer eligible to join up to the age of 6 months. Rabbits can be signed up immediately.  All other species are excluded from the scheme.

5.2            It is your responsibility to let the CVS veterinary practice know that you are a member of the Healthy Pet Club when you arrange treatment or purchase goods.

5.3            All notices given to CVS under the provisions of this agreement must be in writing and sent to CVS House, Owen Road, Diss, Norfolk IP22 4ER.

5.4            For the purposes of the Contracts (Rights of Third Parties) Act 1999 this agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

5.5            CVS shall only be liable for any loss of damaged suffered by you which is a reasonably foreseeable consequence of a breach of this Agreement.

5.6            For the avoidance of doubt the CVS veterinary practices have absolute discretion as to the medications and treatments provided under the terms of this agreement.

5.7            Your Healthy Pet Club plan is not transferrable.

5.8            Where you have provided us with an email address, you agree to accept service of correspondence by email to that address. If you require correspondence to be sent by post then please notify CVS of your preference by writing to it at the address above.

5.9            This agreement is governed by the laws of England & Wales.  The courts of England & Wales shall have exclusive jurisdiction over any claim or dispute arising under this agreement.

6   Right of Early Repayment

You are entitled to pay the sums due under this Agreement early.  If you wish to make early repayment please contact CVS to make arrangements to pay the balance of the payments due under this Agreement.  In the event of early repayment you will remain entitled to access the Services and benefits listed above until expiry of the Agreement.

  1. Your Right to Complain

In the event of dispute you are entitled to complain about this Agreement to the Financial Ombudsman Service.  Details can be found at www.financial-ombudsman.org.uk.

  1. Data Protection

8.1 CVS, as administrators of the Healthy Pet Club, take your privacy very seriously and take great care to comply with its obligations under the Data Protection Act 1998 and to protect your personal information including any financial details that you provide.  CVS will use your personal information to administer the Healthy Pet Club.  It may need to disclose or share your personal information with regulatory authorities for the purpose of fraud preventions and/or to comply with any legal or regulatory requirement.

8.2 If you have any questions about the way CVS uses your personal information you should write to the Data Protection Officer, CVS Group Plc, Owen Road, Diss, Norfolk IP22 4ER.

8.3 From time to time CVS may wish to use the details you have provided to advise you of associated products important to your animal’s welfare and of potential interest as a pet owner. If you do not wish to be informed of these please tick the direct marketing box on the Registration Form or notify CVS of your preference by writing to it at the address above.

  1. CANCELLATION

9.1 You are entitled to withdraw from this Agreement within 14 days of the start date as detailed on the registration form without having to provide any reason.

9.2 You may exercise your right of withdrawal by giving us either written or oral notice. To give written notice of your intention to withdraw from this Agreement please fill in the Cancellation Form overleaf and/or available from your CVS practice and send it to CVS. To provide oral notice please contact the Healthy Club support Team by telephone on 01379 658425.

9.3 Please note that if you have already used any of the services financed under this Agreement prior to withdrawing from it, you will have 30 days from the date upon which you give notice of withdrawal to pay the Cash Price (as stated on www.thehealthypetclub.co.uk/terms-and-conditions/) of the service(s) which you have used and in accordance with clause 4.5 above.

 

HEALTHY PET CLUB CANCELLATION FORM

To: CVS (UK) Limited, CVS House, Owen Road, Diss, Norfolk IP22 4ER

I hereby give notice that I cancel my Healthy Pet Club Membership

Membership Number: …………………………………………..

Name of member
Address of member
Contact telephone and email
Cancel policy for pet 1 named
Cancel policy for pet 2 named
Cancel policy for pet 3 named

 

Date: ……………………………

DIRECT DEBIT GUARANTEE

  • This Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme.

The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.

  • If the amounts to be paid or the payment dates change CVS (UK) Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed.
  • If an error is made by CVS (UK) Ltd or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.
  • You can cancel a Direct Debit at any time by writing to your Bank or Building Society.

Please also send a copy of your letter to us.

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Updated: 04/08/2017