faq

Is the Healthy Pet Club pet insurance?

The Healthy Pet Club is a preventative health care scheme for cats, dogs and rabbits covering vaccinations, flea and worm treatment, 6 month health check, fixed prices dentals, discounts on vet bills and medication and much more. It is not pet insurance, but works well alongside it. MiPet Cover is a pet insurance provider.


I’m moving house away from my current vets, what are the options with my Healthy Pet Club membership?

You can check to see if there is a Healthy Pet Club providing veterinary practice near to your new home, by putting your post code into our practice finder. If there is a practice close to you, then you will need to contact your current and new veterinary practice to advise that you’d like to transfer your Healthy Pet Club membership – the veterinary practice teams will then do the rest.


My address/ email has changed, how do I change this on my Healthy Pet Club membership?

To change your address or email, simply call 01379 658425 and a member of our customer service team will be able to change it for you. Alternatively, contact your veterinary practice and they will be able to change it too.


I’m moving vets, will I still be able to keep my Healthy Pet Club membership?

The Healthy Pet Club is only available at CVS Group Plc owned veterinary practices. You can check to see if the vets you’re moving to provides the Healthy Pet Club by using our practice finder and putting in the veterinary practice’s postcode.


I need to change my direct debit details, how do I change this on my Healthy Pet Club membership?

To change your direct debit details, simply call 01379 658425 and a member of our customer service team will be able to change it for you. Alternatively, contact your veterinary practice and they will be able to change it too.


My bank details have changed, how do I change this on my Healthy Pet Club membership?

To change your bank details, simply call 01379 658425 and a member of our customer service team will be able to change these for you. Alternatively, contact your veterinary practice and they will be able to change it too.


What is the cost of vaccinations?

Please contact your veterinary practice and they will be able to advise you on the cost of vaccinations.


Does the Healthy Pet Club cover rabies vaccination?

The rabies vaccination is not covered under the Healthy Pet Club scheme, although Healthy Pet Club members do receive a 10% discount off this vaccination. We would recommend you vaccinate your pet against rabies if they are travelling abroad, please contact your veterinary practice for further advice on this.


Is the rabbit VHD2 vaccination included in the Healthy Pet Club scheme?

Yes the rabbit VHD2 vaccination is included in the Rabbit Healthy Pet Club membership.


How do my I cancel my Healthy Pet Club membership?

To cancel your Healthy Pet Club membership, give us a call on 01379 658425 or email on hpc@cvsvets.com.


How do I collect my free bag of puppy or kitten food?

You can collect your free bag puppy or kitten food from your veterinary practice. Give them a call to arrange collection.


How do I renew my membership?

If you pay monthly for your Healthy Pet Club membership, your membership will simply role over to the next year automatically. If you pay annually for your Healthy Pet Club membership, to renew your membership you can either call 01379 658 425 and pay for your next year by card or pay directly at your veterinary practice.


How much does the Healthy Pet Club cost?

The Healthy Pet Club memberships start from £14.39 a month for cats, small dogs, puppies and kittens and then goes up in price dependant on the weight of your dog. Rabbits are £10.99 a month. For further information, visit our ‘Clubs’ tab on the home page bar above.